Problem

A driver may encounter a Login Error, but is sure of their login credentials. An example is the one below.



Solution

Often, this error is just the result of typing in username and password incorrectly; clear and re-enter username/password. Both can be reset through the Welltrax portal (Setup>Driver/Contractor>Driver) or Geotab portal (if using Geotab, ensure that Welltrax is updated as well).