PakEnergy Support Portal
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Knowledge base
Pak Accounting
Getting Started - WPA
9
Citrix Install
Logging into Accounting Anywhere
Accounting Anywhere Shortcut on Desktop
Troubleshooting WPA
MICR65 - Font Error
View all 9
Pak University
1
Getting Started in Pak University
Pak Exchange
Vendors
8
Benefits to Vendors
Quick Setup Guide - Accepting 1st Invitation
Understanding the Dashboard
Invoice Tab & Important Terms
Submitting an Invoice
View all 8
Pak Production
General FAQs
1
Scout Hierarchy & Term Definitions
Scout Office or Web Portal Users
4
User Module
Stop Management Module
Getting Started in Scout - Office Users
Scout Office Training Guide (pdf)
Scout Field or iPad Users
2
Getting Started in Scout - Field Users
Scout Field Training Guide (pdf)
Reconciliation Module
1
Scout Reconciliation Training Guide (pdf)
Flowback Module
1
Flowback Module Training Guide (pdf)
Pak Transportation
Mobile App Transition
3
Mobile App Transition Training Videos
Mobile App Recommended Equipment
PakTransportation Mobile App Presentation
Transportation Release Notes
36
04/16/2025 Release Notes
04/02/2025 Release Notes
03/19/2025 Release Notes
03/05/2025 Release Notes
02/19/2025 Release Notes
View all 36
Portal - Setup
32
Setting Up Time Off Feature
Web Portal Access Credentials
Portal Login Error: "Invalid Credentials"
How to Edit An Existing Driver
How to Search For Pickup Locations
View all 32
Portal - Load
5
How To Determine Loaded Miles
How to Import Loads
How to Manage Open Loads and Nomination/Drop Off Deliveries
How To Add Load
Load Requirements
Portal Dispatch
8
Cancel/Omit/Delete a Load
View Current HOS Status and Hours On Dispatch Board: Geotab Integration
How to Message A Driver
How to Manage Scenarios and Build Directions/Loaded Miles Between Pickup and Drop Offs
How To Assign and Dispatch Loads To Drivers
View all 8
Portal - Review
5
How To Import Tickets
How To Review Fuel Purchases
How to Review/Query Loads and Tickets
How To Review Vehicle Maintenance
How To Review DVIR
Portal - Finance
10
How to Edit A Ticket's Invoice or Payroll Values
How To Recalculate Tickets For Invoice or Payroll
How to Edit A Payroll Settlement, Add To or Remove Tickets From A Settlement
How to Create A Payroll Settlement
How To View Fuel Surcharge Diesel Prices
View all 10
Tablet - Troubleshoot
11
Setup Driver Outlook Email via Gmail Exchange Server
Cognitive Printer Issues
Invalid Company Name Error (Transportation App)
Driver Unable to Arrive at Lease Site
Unable to Charge: Tablet Drained to 0% and is not Charging
View all 11
Tablet - Overview
1
Driver Training Video
Tablet - Login, Logout and Shift Selection
10
How To Logout of PakEnergy Transportation App and Geotab Drive App
How to Login To Geotab Drive and PakEnergy Transportation Apps
Day Driver Forgets To Logout And Night Driver Logs In
Transportation Mobile App Not Launching
Unable To Reach The Server When Driver Logs In
View all 10
Tablet - Home Screen
3
How to Add a Maintenance Charge
How to Add a Fuel Purchase
Checking the Current Version of Transportation on a Tablet
Tablet - Load Summary
4
How to Reprint A Load Ticket
How to Refresh a Load
Driver Reroutes Drop Offs
How to Create a Driver Added Load
Tablet - Driving to Pickup
1
Troubleshooting Google Maps
Tablet - Pickup Screen
4
How to Take a Picture/Video
How To Create A Split Pickup On Same Location
How to Reject a Load When at Pickup
Transportation Updating Layout Guide
Tablet - Driving to Dropoff
1
Troubleshooting Google Maps
Tablet - Drop Off Screen
0
Tablet - Bluetooth and Printers
16
Pairing Brother Tablet to a Printer
Pairing A Bluetooth Printer To Transportation
How to Pair your Bluetooth Printer (video)
How To: Configure a Brother RJ4230B
Printer Compressing Text
View all 16
Fun Marketing Videos
3
Assigning Loads WIth Ease
Trucking Deadhead
When Drivers Get Lost
Customer Tools
1
How to Create Reports on the Review Screen
