PakEnergy Support Portal

Getting Started - WPA 9

• Citrix Install
• Logging into Accounting Anywhere
• Accounting Anywhere Shortcut on Desktop
• Troubleshooting WPA
• MICR65 - Font Error

View all 9

Pak University 1

• Getting Started in Pak University

Vendors 8

• Benefits to Vendors
• Quick Setup Guide - Accepting 1st Invitation
• Understanding the Dashboard
• Invoice Tab & Important Terms
• Submitting an Invoice

View all 8

General FAQs 1

• Scout Hierarchy & Term Definitions

Scout Office or Web Portal Users 4

• User Module
• Stop Management Module
• Getting Started in Scout - Office Users
• Scout Office Training Guide (pdf)

Scout Field or iPad Users 2

• Getting Started in Scout - Field Users
• Scout Field Training Guide (pdf)

Reconciliation Module 1

• Scout Reconciliation Training Guide (pdf)

Flowback Module 1

• Flowback Module Training Guide (pdf)

Mobile App Transition 3

• Mobile App Transition Training Videos
• Mobile App Recommended Equipment
• PakTransportation Mobile App Presentation

Transportation Release Notes 36

• 04/16/2025 Release Notes
• 04/02/2025 Release Notes
• 03/19/2025 Release Notes
• 03/05/2025 Release Notes
• 02/19/2025 Release Notes

View all 36

Portal - Setup 32

• Setting Up Time Off Feature
• Web Portal Access Credentials
• Portal Login Error: "Invalid Credentials"
• How to Edit An Existing Driver
• How to Search For Pickup Locations

View all 32

Portal - Load 5

• How To Determine Loaded Miles
• How to Import Loads
• How to Manage Open Loads and Nomination/Drop Off Deliveries
• How To Add Load
• Load Requirements

Portal Dispatch 8

• Cancel/Omit/Delete a Load
• View Current HOS Status and Hours On Dispatch Board: Geotab Integration
• How to Message A Driver
• How to Manage Scenarios and Build Directions/Loaded Miles Between Pickup and Drop Offs
• How To Assign and Dispatch Loads To Drivers

View all 8

Portal - Review 5

• How To Import Tickets
• How To Review Fuel Purchases
• How to Review/Query Loads and Tickets
• How To Review Vehicle Maintenance
• How To Review DVIR

Portal - Finance 10

• How to Edit A Ticket's Invoice or Payroll Values
• How To Recalculate Tickets For Invoice or Payroll
• How to Edit A Payroll Settlement, Add To or Remove Tickets From A Settlement
• How to Create A Payroll Settlement
• How To View Fuel Surcharge Diesel Prices

View all 10

Tablet - Troubleshoot 11

• Setup Driver Outlook Email via Gmail Exchange Server
• Cognitive Printer Issues
• Invalid Company Name Error (Transportation App)
• Driver Unable to Arrive at Lease Site
• Unable to Charge: Tablet Drained to 0% and is not Charging

View all 11

Tablet - Overview 1

• Driver Training Video

Tablet - Login, Logout and Shift Selection 10

• How To Logout of PakEnergy Transportation App and Geotab Drive App
• How to Login To Geotab Drive and PakEnergy Transportation Apps
• Day Driver Forgets To Logout And Night Driver Logs In
• Transportation Mobile App Not Launching
• Unable To Reach The Server When Driver Logs In

View all 10

Tablet - Home Screen 3

• How to Add a Maintenance Charge
• How to Add a Fuel Purchase
• Checking the Current Version of Transportation on a Tablet

Tablet - Load Summary 4

• How to Reprint A Load Ticket
• How to Refresh a Load
• Driver Reroutes Drop Offs
• How to Create a Driver Added Load

Tablet - Driving to Pickup 1

• Troubleshooting Google Maps

Tablet - Pickup Screen 4

• How to Take a Picture/Video
• How To Create A Split Pickup On Same Location
• How to Reject a Load When at Pickup
• Transportation Updating Layout Guide

Tablet - Driving to Dropoff 1

• Troubleshooting Google Maps

Tablet - Drop Off Screen 0

Tablet - Bluetooth and Printers 16

• Pairing Brother Tablet to a Printer
• Pairing A Bluetooth Printer To Transportation
• How to Pair your Bluetooth Printer (video)
• How To: Configure a Brother RJ4230B
• Printer Compressing Text

View all 16

Fun Marketing Videos 3

• Assigning Loads WIth Ease
• Trucking Deadhead
• When Drivers Get Lost

Customer Tools 1

• How to Create Reports on the Review Screen