Mobile App Troubleshooting

To clear out cache from the Mobile app: 

1. Log in and add truck/trailer.
2. Click settings "gear" icon at bottom right. 
3. Click "Advanced" 
4. Enter password. This can be found in company settings in the portal. 
5. Select the first option: Clear Loads/Config

1. Clear Loads/Config:   It clears the following

• Clears Loads + Clear Loads Configuration ; 2 and 3

2. Clear Loads

• Load Schedule
  • List of loads and data associated
  • Commodity level Data and Permissions
  • Account Level Permissions/Run ticket suffix
  • Location Level Permission

3. Clear Loads Config

• Setup > def > Form and Fields
• Setup > Account Data
• Setup > Locations/Tank Data
• Setup > Company Level Data and Permissions

Clear Sync Queue (DO NOT click this unless u confirm all data is stored on portal)

• Clears load/ticket transactions
• Clear media transactions

Install/Uninstall

When you uninstall app and reinstall.  All data is DELETED.