Tablet - Troubleshoot

Setup Driver Outlook Email via Gmail Exchange Server
After you log into the tablet remotely, find the driver's Gmail app. You should find it in a folder entitled "Google" The first screen you ...
Tue, 28 Sep, 2021 at 12:25 AM
Cognitive Printer Issues
Common issue: Printers may print out a quarter ticket's worth of extra paper, or several blank pages after printing a single ticket. Solution: ...
Sun, 17 Dec, 2023 at 7:17 PM
Invalid Company Name Error (Transportation App)
If a driver is receiving the "Invalid Company Name" error within the Transportation app on their tablet when attempting to login, try the followin...
Thu, 4 Jan, 2024 at 10:58 AM
Driver Unable to Arrive at Lease Site
If the instance a driver cannot arrive at the lease site the following troubleshooting steps need to be followed AFTER launching Rescue on the drivers' ...
Sat, 24 Sep, 2022 at 11:34 AM
Unable to Charge: Tablet Drained to 0% and is not Charging
Problem The Android Tablet's power was drained to 0% and is not charging anymore Solution Note: Android Tablets have a lithium ion battery. First, t...
Sun, 17 Dec, 2023 at 7:10 PM
Performing a Reset on a Tablet
If any of the below issues are occurring, a reset on the tablet may help resolve the issue: Performs slowly Freezes Switches off or unexpectedly turns o...
Tue, 28 Sep, 2021 at 12:27 AM
Factory Reset Brother Printers
By holding in the Feed Paper and Bluetooth buttons at the same time and Turning the printer on, it will enter Boot Mode, indicated by a solid green Status L...
Sun, 17 Dec, 2023 at 7:11 PM
Geotab Truck and Vehicle and Trailer Not Listed
Problem After logging in, a driver may be unable to locate their truck from the auto populated list on Geotab. Solution Although this field usuall...
Sun, 17 Dec, 2023 at 7:12 PM
"Transportation has encountered an issue - Please log back in"
Solution 1: Clear cache and data for the app. 2: Uninstall the app 3. Delete vertrax2 or vertrax3 folder 4: Restart the tablet 5 Download the app from 
Sun, 17 Dec, 2023 at 7:15 PM
How to disable text-to-speech
Drivers may accidentally enable this Accessibility option on their tablets. This will cause the tablet to read out everything on screen and will require the...
Sun, 12 Dec, 2021 at 6:01 PM